FAQs
Frequently Asked Questions
EnerChains is a global supplier specializing in small internal combustion engine components, committed to providing reliable and efficient power solutions for various machinery. The company centers on strong supply chain integration, bringing together premium resources from around the world to offer comprehensive products and services, including gasoline and diesel engines, generators, water pumps, and other small internal combustion engine components.
Q: What parts and accessories do you offer for generators?
A: We provide a full range of parts for small single-cylinder and twin-cylinder gasoline engines, water pumps, generator sets, as well as single-cylinder and twin-cylinder vertical air-cooled diesel engines, water pumps, and generator sets.
Q: What are the different types of generators available?
A: We offer universal parts for gasoline and diesel engines at all levels, including specialized parts for leading brands such as Honda, Loncin, Zongshen, Rato, and Dajiang, as well as certain special parts for custom machinery.
Q: Do you offer free sample service?
A: Based on your purchasing volume, product value, weight, and other factors, please communicate and negotiate with our sales staff. The final terms will be determined accordingly.
Q: How can I order specific parts if I don’t see them listed on your website?
A: Due to the wide variety of general machinery parts, brands, and models, our website only displays a selection of commonly used parts. If you cannot find the parts you need on our website, please leave a message or contact us via email or phone. We will get in touch with you as soon as possible to meet your specific requirements.
Q: Why should I choose your company? What are your advantages?
A: We have over 15 years of experience in the general machinery industry, providing professional and comprehensive solutions. Our strong supply chain partnership allows for one-stop procurement. Additionally, we offer competitive pricing and superior service.
Q: What is your annual production capacity for complete machines?
A: Our annual production capacity for complete machines is approximately 60,000 – 80,000 units. We have our own independent R&D team, production team, and procurement and support systems, ensuring that each machine is manufactured according to technical specifications and undergoes thorough factory inspections before delivery.
Q: What technical support and consulting services do you offer?
A: We can provide alternative brand and model solutions when original parts are unavailable. For complete machines, we offer selection and customization services tailored to your specific requirements.
Q: What brands of accessories do you offer?
A: We have strategic partnerships with manufacturers across various tiers, including Senci Engine, Apollo Engine, Botang Engine, Yuxin Ignitor, Saipu Carburetors, Huayi Carburetors, SPD Carburetors, LG Spark Plugs, Guangya Mufflers, OUSHI Mufflers, Shuaibang Crankshafts, Xindu Crankshafts, Changyu Pistons, and Xinglong Pistons.